Why are your rates higher than that of the local Plumbers ?
All our Service Providers are among the best in market, each having an experience of around 5 - 10 years in the domain and hence their quality is miles ahead of the local technicians -We don't send random unverified service providers; all of them are background checked and police verified. Hence they are trusted & reliable. -We offer 3 days warranty on the work done. We would do the rework free of cost should a problem arise within 3 days of the work done by us. We have a economical pricing model to ensure customer satisfaction. We charge only for the time taken to accomplish the job. We value time = money for both our customers and professionals.
Is it safe for me to allow your Plumber ?
It is absolutely safe for you to trust our Service Providers. All of them are background checked and police verified. Hence they are trusted & reliable. Our Operations team is always in constant touch with the Fixu Professional when the work is being done.
What are your work timings?
We operate between 24/7, 365 days in a year
Do you offer warranty on your work?
We offer a 3 day warranty from the date of invoice on all repairs. You need not pay Labour charges in case of a rework within that 3 day period. However, if any spare part/material is needed for rework, the cost would have to be borne by you.
Do your rates include the cost of materials (spare parts) also?
All our rates for Plumbing are only for the Labour Charges. They do not include the cost of materials. Our Service Providers will tell you what all materials (spare parts) are needed. You can buy the materials by yourself, or our Service Provider will buy the same for you.
Do you provide warranty or guarantee for the materials or spare parts?
Service Providers will help you in the procurement of spare parts/materials from standard shops. However, Fixu is not responsible for the quality of the spare parts; it lies on the manufacturer/seller of the same. The Service Provider submits the original copy of the bill to you at all times. If this is not done. do ask for it.
What is the difference between a 'minor' and 'major' work?
There is no such thing called a minor work or major work. Our rates are dependent on the workmanship/skillset required and time needed to complete the work. However, the rates may always be directly proportional to the time spent on the work.
Do you have hourly or daily rates?
We do not have hourly or day-wise rates. Our rates are dependent on the workmanship/skillset required and time needed to complete the work. However, the rates may always be directly proportional to the time spent on the work.
What is the validity of the quote provided by Fixu?
You can have full faith in the quote provided by Fixu. Every single quote submitted to the customers are diligently checked and verified by our Operation Managers. However, if you still feel that the quote is on the higher side, you can always call up Fixu and ask for a justification.