Frequently Asked Questions

How many cities is FIXU operational in?

We are currently present in Hyderabad. We're expanding our team rapidly and chances are that we will soon commence operations in your city.

Are the candidates you send qualified ?

Absolutely! We only bring in professionals who have been recommended and certified by experts. We conduct interviews, check referrals, licenses, and do background checks on each and every service provider. Only those professionals who pass our strict onboarding process are allowed to work with FIXU. Most of them have more than 5 years of experience in his/her field.

What happens if the service provider damages anything?

All of our service providers have passed through a vigorous assessment and certification process. In the unlikely event of our team damaging something, you can email us at info@fixu.in or give a call to our support team on 9553636374

What happens if the service provider does not arrive on time?

We immediately arrange for a replacement and schedule a time convenient to you to do the job or register a cancellation of the service requested. You can track the location of all our service providers using the Fixu App on your phone. This would let you know how far the service provider is from the customer’s home.

What happens in case the requested job takes more time than expected?

We at Fixu understand that your time is valuable and are always striving to limit the time spent by service providers at your home. However the agents are trained to update you if the job might take longer than expected. Please do expect a buffer of half an hour more or less than the stated time to complete the task.

How do i reschedule a job booked on Fixu?

Our app will guide customers to cancel the order and reschedule for the same as fixu have a massive database of professionals customers will be able to book our professionals as per their convenient time.

Do i have to organize supplies or would the service provider bring his own?

All supplies would be purchased by the service provider on request of the customer. We would assume basics such as ladder and cleaning cloth be available at your home. A bill would be provided for all the purchases made by the service provider.

Can i place a service request without registering on your site?

While we highly recommend you register with us first, you could place a service request on our app without the need to register. You just need to provide your details at the time of booking. You do not have to worry about unnecessary calls or messages from us. We have a strict policy against that practice.

How are the professionals rated?

After each service is completed, our customers are asked to rate the service on different parameters and judge the overall satisfaction of the service. You would also be allowed to rate a provider based on some parameters through our app if the service was requested from the app.

What are the modes of payment?

You can now opt to pay using online wallet after the job is completed. We however, would highly recommend the wallet mode of payment. As always, you could choose to pay us by cash after the service.

How does the wallet work?

All the Fixu Money that you've earned along with your wallet balance powered by our wallet partners would enable the wallet payment. Keep an eye out to know the ways to earn Fixu Money!

I don't see the payment screen. Am I doing something wrong?

Payment option is shown only after the job is accomplished by our professional , the payment option will not be available as the final amount of the order is yet to be determined.

How do I pay from my wallet if my balance is insufficient?

You can always top up your wallet from the payment screen to top up your wallet balance and then proceed to pay. It is advisable to have your wallet sufficiently funded for a seamless experience. You also can pay the remaining amount in cash after your wallet amount is deducted .

How safe is my card information with you?

We work with certified and experienced partners in managing your confidential information including saved cards among others. Your information is saved in an encrypted form and information sent over secure channels. Your information is therefore safe and secure.

Can I pay for an order using 2 different payment modes?

Yes, we deduct the amount in your wallet directly once the task is accomplished by our professional and if you have insufficient funds in your wallet then you can pay by cash.

Can I pay online after a service?

Yes, you can pay online after a service using your wallet.

How do you place an order on the Fixu App?

Placing an order on the Fixu App is fast and simple Steps:
  • Once you open the App on your smartphone, choose the service you would like to order
  • Enter your exact requirement click on Fix Now to get your nearest possible professional in less than 20 minutes or schedule the same using Fix Later and relax.
  • The service provider will then arrive at your home and fix the issue. Our team might also call you before the visit.

How do i download the App?

Go to the Google App store or IOS app store and search for Fixu. The App is free to download.

I can't view my oders, appointments in the app?

You need to ensure that you've signed in with your email id that was used to place the orders to see them in the app. All orders that you place with us are tied to the email/mobile number that you provide against the order.

How do I book a service?

You can book a service from our app or by downloading our app. It's as easy as Book, Schedule & Relax. Book a service, schedule a time and relax while the job gets done at your home by our professional team. You can also call our support team on 9696963513.
  • Once you open the App on your smart phone, choose the service you would like to order
  • Enter your exact requirement click on Fix Now to get your nearest possible professional in less than 20 minutes or schedule the same using Fix Later and relax.
  • The service provider will then arrive at your home and fix the issue. Our team might also call you before the visit.

How do I reschedule a job booked on Fixu?

Our app will guide customers to cancel the order and reschedule for the same as fixu have a massive database of professionals customers will be able to book our professionals as per their convenient time.

How do I cancel a job booked on Fixu?

You can cancel a job from the 'Orders' screen of our Android app and IOS app.

How do I repeat a job that was booked once earlier?

You can repeat a job from the 'Orders' screen go to completed orders and book it.

How can I view all my orders?

Visit the 'My Orders' screen of our Android & IOS app to view all your orders.

How can I share my feedback? (or) What should I do if I'm unhappy with the service

After each service is completed, our customers are asked to rate the service on different parameters and judge the overall satisfaction of the service. You would also be allowed to rate a provider based on some parameters through our app. You can also email us at info@fixu.in or call our support team on 9696963513.

How do I know that the recommended time activity is honest and fair?

We at Fixu understand that your time is valuable and are always striving to limit the time spent by service providers at your home. However the agents are trained to update you if the job might take longer than expected. Please do expect a buffer of half an hour more or less than the stated time to complete the task.

What if the Fixu Agent under commits and defaults on the time?

There is no need to worry. Our Fixu Agent will ensure that the job is completed with no extra cost

How will the fixu agent account for the time taken in procuring the materials for the Job?

Fixu Agent will access the local hardware store in the vicinity to purchase the materials for the job if required to do so. The time taken to procure the necessary materials will not be calculated as our professional will pause the work and do it for free

To procure the materials for the job, what amount of money should be handed to the Fixu Agent?

Full amount should be handed to our Fixu professional to procure the materials for the job and you will be given the receipt for the same .

What if the problem reoccurs?

Team Fixu vows to fix any problem that re-occurs in 3 days from the day of its first service for free.