How do I book a service?
You can book a service from our app or by downloading our app. It's as easy as Book, Schedule & Relax. Book a service, schedule a time and relax while the job gets done at your home by our professional team. You can also call our support team on 9696963513.
- Once you open the App on your smart phone, choose the service you would like to order
- Enter your exact requirement click on Fix Now to get your nearest possible professional in less than 20 minutes or schedule the same using Fix Later and relax.
- The service provider will then arrive at your home and fix the issue. Our team might also call you before the visit.
How do I reschedule a job booked on Fixu?
Our app will guide customers to cancel the order and reschedule for the same as fixu have a massive database of professionals customers will be able to book our professionals as per their convenient time.
How do I cancel a job booked on Fixu?
You can cancel a job from the 'Orders' screen of our Android app and IOS app.
How do I repeat a job that was booked once earlier?
You can repeat a job from the 'Orders' screen go to completed orders and book it.
How can I view all my orders?
Visit the 'My Orders' screen of our Android & IOS app to view all your orders.
How can I share my feedback? (or) What should I do if I'm unhappy with the service
After each service is completed, our customers are asked to rate the service on different parameters and judge the overall satisfaction of the service. You would also be allowed to rate a provider based on some parameters through our app. You can also email us at firstname.lastname@example.org or call our support team on 9696963513.
How do I know that the recommended time activity is honest and fair?
We at Fixu understand that your time is valuable and are always striving to limit the time spent by service providers at your home. However the agents are trained to update you if the job might take longer than expected. Please do expect a buffer of half an hour more or less than the stated time to complete the task.
What if the Fixu Agent under commits and defaults on the time?
There is no need to worry. Our Fixu Agent will ensure that the job is completed with no extra cost
How will the fixu agent account for the time taken in procuring the materials for the Job?
Fixu Agent will access the local hardware store in the vicinity to purchase the materials for the job if required to do so. The time taken to procure the necessary materials will not be calculated as our professional will pause the work and do it for free
To procure the materials for the job, what amount of money should be handed to the Fixu Agent?
Full amount should be handed to our Fixu professional to procure the materials for the job and you will be given the receipt for the same .
What if the problem reoccurs?
Team Fixu vows to fix any problem that re-occurs in 3 days from the day of its first service for free.